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Adroit Net Promoter Score (NPS) Service

With few exceptions, most businesses achieve their potential when they create really memorable experiences for their customers. These ‘moments of truth’ are the difference between leaders in each marketplace and their competitors. If you want to get ahead, and stay ahead, customer experience optimisation is your best shot at sustainable competitive advantage.

At Adroit Net Promoter Score (NPS), our passion is to help drive and optimise our client’s engagement with customers through insights into:

  • What you should do for customers who matter to you;
  • What core issues are driving dissatisfaction for your customers;
  • How you can get your customers to rave about your business to family and friends;
  • How you can embed best practices into the way your organisation and staff do business.


The Adroit Difference

Adroit stands out amongst the plethora of consultants in the Customer Experience space because:

  • We have deployed customer experience program within large organisations. We are not marketing consultants specialising only in customer surveys.
  • We partner with the one of the leading Australian Net Promoter Score Platform providers to bring a wealth of hands-on experience and depth of understanding in this field.
  • We are able to fast-track the customer experience programs and get tangible results quickly.
  • We have years of business improvement and change management experience to ensure our results are sustainable.
  • We have experience with both Business to Consumer and Business to Business Markets.

The Adroit NPS team has partnered with the best operators in the Customer Experience space, creating a team dedicated to your organisation’s engagement with customers and your business becoming, or staying, leaders in your industry.